Returns

Would you like to return an item?
You have ordered from us, but you don't like the product? No problem!

We make returns easier
We have done away with paper returns documents. You can request your return in a relaxed manner via our support team. 

support@montgerrard.com

Our returns policy
You can return unworn items to us within 30 days. As soon as we have received your return, you will receive an e-mail confirming receipt of the return. After checking the return, the corresponding amount will be refunded. The processing and refund can take up to 14 days. For more information, take a look at our Cancellation policy for more information.

What you cannot return
Please make sure that all returned items are in their original condition and are sent back to us in their original packaging, including the label. Of course it is okay to try on an item as you would in a store, but please do not wear items that you want to return. 

Items that have been clearly worn or washed will not be refunded or exchanged.

Returns from abroad
You can also register returns from abroad in our returns portal. We do not provide you with a label for returns from abroad. Please note that you are responsible for the direct costs of returning goods from abroad. 

Do you still have questions?
Write us an e-mail: support@montgerrard.com